Terms and Conditions

Terms and conditions of contract

For: Organisations using Minotro® applications

Document edited: 3rd December 2019

Between the parties:

  1. Minotro® Limited. A company registered in England & Wales no: 10361843

Registered office address:

Cedar House
Hazell Drive
NP10 8FY

(hereinafter “THE COMPANY” or “COMPANY”).


  1. The company or organisation as described in the terms below, (hereinafter as “THE CLIENT”,  “CLIENT”, “You” or “Your”.


THE COMPANY agrees to provide various REPORTING SERVICES (defined below) to THE CLIENT, and THE CLIENT agrees to purchase and pay for those REPORTING SERVICES subject to the provisions of these terms (hereinafter the “AGREEMENT”).

By using the SERVICES provided by THE COMPANY You unequivocally agree to adhere to and accept these terms and conditions of use. We may update these terms and conditions of use without notice. Your continued use of the SERVICES will constitute Your acceptance of any updated or amended terms. Accepting these terms shall form a binding contract between THE CLIENT and THE COMPANY, and Your acceptance shall be deemed to have occurred the earlier of THE CLIENT ordering or using the SERVICES. In the event of any conflict between these terms and those published on our WEBSITE, the terms displayed on our WEBSITE shall prevail.

    • The APP:
      • The APP is the open distribution of software which is installed on the USER DEVICE so that the USER can receive REPORTING SERVICES from THE CLIENT, via MINOTRO ADMIN TOOLS.
      • The APP will be openly available on devices at the discretion of THE COMPANY
    • THE CLIENT the person(s) / organisations that have been provided with an account by THE COMPANY
    • DATA PROTECTION LEGISLATION: (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
    • DEVICE: this is a smartphone with an operating system that is compatible with the APP
    • INTELLECTUAL PROPERTY RIGHTS or IPR:  this is defined as the sum of any or all vested contingent and future IPR including but not limited to:
      • Copyright;
      • Trademarks;
      • Logos;
      • Service marks;
      • Design rights;
      • Patents;
      • Inventions;
      • Goodwill;
      • Reputation;
      • Rights in confidential information;
      • Devices;
      • Plans;
      • Models, Diagrams, Specifications;
      • Source and object code materials;
      • Data and processes;
      • Know-how;
      • Trade secrets;
      • Setup;
      • Rights to databases (whether registered or unregistered); and
      • any applications or registrations for the protection of these rights and all renewals and extensions thereof existing in any part of the world whether now known or in the future created.
    • PASSWORDS: as allocated by THE COMPANY and/or chosen/amended by the CLIENT for the purpose of accessing MINOTRO ADMIN TOOLS.
    • PERSONAL DATA: shall have the meaning given in the DATA PROTECTION LEGISLATION.
    • PUSH NOTIFICATIONS: notifications as provided by smartphone operating systems. Currently supported but not limited to:
      • Apple Push Notification Service; or
      • Google Cloud Messaging Service.
    • MINOTRO ADMIN TOOLS:  means the features of THE APP allowing online administration by THE CLIENT of its account and the management of REPORTING SERVICES.
    • SERVICES / REPORTING SERVICES: means those features and communications that are delivered to the APP as PUSH NOTIFICATIONS, via email and direct download using the MINOTRO ADMIN TOOLS.
    • TERM or Term relates to the duration of contract, which is 3 (three) years unless otherwise agreed in writing at the start date. Shorter TERM contracts for no less than one year are strictly by arrangement at the COMPANY’s sole discretion, and shall be subject to a one-off set up fee at the prevailing .
    • USER: a user is a single individual that has installed the APP on their DEVICE.
    • USERNAMES: as used by the CLIENT and allocated by THE COMPANY for use of MINOTRO ADMIN TOOLS.
    • WEBSITE(S): means websites owned and operated by THE COMPANY. These include but are not limited to www.minotro.com, and do not include any websites owned or operated by THE CLIENT.


    • USERNAMES and/or PASSWORDS chosen by THE CLIENT or allocated by THE COMPANY in order to gain access to the MINOTRO ADMIN TOOLS shall be treated as per the terms and conditions contained herein or as otherwise notified to the CLIENT from time to time.
    • THE COMPANY may withdraw and/or allocate new USERNAMES and PASSWORDS to the CLIENT should either CLIENT or COMPANY be aware that they have been discovered or otherwise being used by someone other than the CLIENT and on any occasion THE COMPANY has reasonable grounds to believe such an action may be necessary in its opinion.
    • THE COMPANY shall change the USERNAMES(s) and PASSWORDS(s) where the CLIENT requests a change to the USERNAMES(s) and PASSWORDS(s) and reserves the right to withdraw the USERNAMES(s) and PASSWORDS(s) from the CLIENT where in its opinion there are reasonable grounds for believing the CLIENT has not complied or is not complying with this AGREEMENT or if this AGREEMENT or any part of this AGREEMENT is terminated or suspended for any reason.
    • It is the CLIENT’s responsibility to keep any Username and Password allocated to the CLIENT safeguarded and to treat the same confidential and personal to the CLIENT. The CLIENT undertakes to notify THE COMPANY immediately upon it becoming aware that any USERNAMES(s) or PASSWORDS(s) have or may have become known or disclosed to an unauthorised third party.
    • Access to the MINOTRO ADMIN TOOLS by the CLIENT may only be gained through the use of the CLIENT’s USERNAMES(s) and PASSWORDS(s). The CLIENT is responsible for all access and use of the MINOTRO ADMIN TOOLS where such access and use is obtained through the use of the CLIENT’s USERNAMES(s) and PASSWORDS(s), irrespective of whether such access and use has been authorised by the CLIENT.
    • The CLIENT hereby agrees:
      • To accept full responsibility for all information provided by You or under Your USERNAMES(s) and PASSWORDS(s);
      • To maintain the confidentiality of Your USERNAMES(s) and PASSWORDS(s);
      • NOT to allow Your USERNAMES(s) and PASSWORDS(s) to be used by any third party for the purposes of accessing and copying  MINOTRO®’s  WEBSITE, APP(s) or functionality, or for using it for the development of a competitive product or reverse engineering any part of the SERVICES;
      • To use the SERVICES strictly in accordance with this AGREEMENT;
      • Not to publish any information found on the WEBSITE(s) without the written permission of THE COMPANY.
      • Not to upload or send any information through the APP which is obscene, offensive or defamatory.
    • Both parties will comply with all applicable requirements of the DATA PROTECTION LEGISLATION. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations under the DATA PROTECTION LEGISLATION.
    • The parties acknowledge that for the purposes of the DATA PROTECTION LEGISLATION, THE CLIENT is the Data Controller and THE COMPANY is the Data Processor (where Data Controller and Data Processor have the meanings as defined in the DATA PROTECTION LEGISLATION).
    • Without prejudice to the generality of clause 4.1, THE CLIENT will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the PERSONAL DATA to the COMPANY for the duration and purposes of this AGREEMENT.
    • Without prejudice to the generality of clause 4.1, the COMPANY shall, in relation to any PERSONAL DATA processed in connection with the performance by the COMPANY of its obligations under this AGREEMENT:
      • process that PERSONAL DATA only on the written instructions of the CLIENT unless the COMPANY is required by the laws of any member of the European Union or by the laws of the European Union applicable to the COMPANY to process PERSONAL DATA (hereinafter “APPLICABLE LAWS”). Where the COMPANY is relying on laws of a member of the European Union or European Union law as the basis for processing PERSONAL DATA, the COMPANY shall promptly notify the CLIENT of this before performing the processing required by the APPLICABLE LAWS unless those APPLICABLE LAWS prohibit the COMPANY from so notifying the CLIENT;
      • ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the CLIENT, to protect against unauthorised or unlawful processing of PERSONAL DATA and against accidental loss or destruction of, or damage to, PERSONAL DATA, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting PERSONAL DATA, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to PERSONAL DATA can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
      • ensure that all personnel who have access to and/or process PERSONAL DATA are obliged to keep the PERSONAL DATA confidential; and
      • not transfer any PERSONAL DATA outside of the European Economic Area unless the prior written consent of the CLIENT has been obtained and the following conditions are fulfilled:
        • the CLIENT or the COMPANY has provided appropriate safeguards in relation to the transfer;
        • the data subject has enforceable rights and effective legal remedies;
        • the COMPANY complies with its obligations under the DATA PROTECTION LEGISLATION by providing an adequate level of protection to any PERSONAL DATA that is transferred;
        • the COMPANY complies with reasonable instructions notified to it in advance by the CLIENT with respect to the processing of the PERSONAL DATA;
      • assist the CLIENT, at the CLIENT’s cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the DATA PROTECTION LEGISLATION with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
      • notify the CLIENT without undue delay on becoming aware of a PERSONAL DATA breach;
      • maintain complete and accurate records and information to demonstrate its compliance with the DATA PROTECTION LRGISLATION.
    • The CLIENT consents to the COMPANY appointing third-party processors of PERSONAL DATA under this AGREEMENT. The COMPANY confirms that it will enter with the third-party processor into a written incorporating terms which are substantially similar to those set out in this AGREEMENT. As between the CLIENT and the COMPANY, the COMPANY shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to this AGREEMENT.
    • Either party may, at any time on not less than 30 days’ notice, revise this clause 4 by replacing it with any applicable controller to processor standard clauses or similar terms forming party of an applicable certification scheme (which shall apply when replaced by attachment to this AGREEMENT).
    • Our privacy policy forms part of this AGREEMENT and is hereby incorporated by reference.
    • Our privacy policy is published at www.minotro.com/privacy.
    • The CLIENT warrants that it is solely responsible for the verification of USERS of the SERVICES, and that the COMPANY shall be in no way held responsible for any release of PERSONAL DATA by the CLIENT to a third party who was not the intended recipient of the PERSONAL DATA.
    • THE COMPANY reserves the right to suspend and/or terminate Your use of and access to any or all of the SERVICES for any breach or suspected of this AGREEMENT at its sole discretion without liability to You.
    • Information from the WEBSITES may only be reproduced with the prior written consent of the authorised personnel of THE COMPANY.
    • The WEBSITE designs, software code, graphics, the trade marks, banners, logos and other marks appearing on the WEBSITE are and shall remain the property of THE COMPANY and any rights not expressly granted to You in respect of such rights are hereby reserved.
    • THE COMPANY reserves the right to withdraw or modify any and all elements of the SERVICES where there are legal or technical reasons so to do.
    • THE COMPANY also reserves the right to require You to change Your USERNAME(S), PASSWORD(S) or other information facilitating access to the WEBSITES whether for security or any other reasons.
      • THE COMPANY, its partners and associates may from time to time add to the SERVICES offered pursuant to this AGREEMENT and via the WEBSITE from time to time.
      • Use of any additional SERVICES may be subject to additional terms and conditions which You will be required to agree to before You are able to access such SERVICES.
      • Such terms and conditions will be notified to You either by being made available on the WEBSITES or in such other manner as THE COMPANY may in its sole discretion reasonably determine (email, postal mail, fax or other electronic delivery mechanism).
      • THE COMPANY reserves the right to discontinue, delete and change the content or purposes of the WEBSITE(S) from time to time.
      • THE COMPANY may also from time to time offer new and separate SERVICES via the WEBSITE. Use of such additional SERVICES may be subject to separate service descriptions and terms and conditions.
    • THE COMPANY is the owner or non-exclusive licensee of all INTELLECTUAL PROPERTY RIGHTS in the, THE APP, MINOTRO ADMIN TOOLS, WEBSITE and SERVICES (and any product of the SERVICES).
    • THE COMPANY grants the CLIENT a non-exclusive and revocable licence to use the THE APP, MINOTRO ADMIN TOOLS, WEBSITE and SERVICES for the duration of this AGREEMENT.
    • Neither this AGREEMENT nor any licence or sub-licence granted under this AGREEMENT shall be construed to convey or transfer any ownership or proprietary interest in any INTELLECTUAL PROPERTY RIGHTS in the THE APP, MINOTRO ADMIN TOOLS, WEBSITE or SERVICES (or any product of the SERVICES) to the CLIENT or any third party.
    • The CLIENT shall not:
      • decompile or reverse-engineer any software used to provide the SERVICES, or assist or procure any person to decompile or reverse-engineer software used to provide the SERVICES, or provide information to any person about de-compilation of the software for any purpose; or
      • embed any part of the software forming part of the SERVICES into any other product or software, without THE COMPANY’s prior written consent.
    • The CLIENT agrees that:
      • it will not sell, license, lease, rent, loan, lend, transmit, network, or otherwise distribute or transfer the SERVICES in any manner to third parties; and
      • safeguard access to the SERVICES through the appropriate use of systems not limited to software firewalls, virus control systems, wireless security and physical access control systems
    • The CLIENT undertakes throughout the Term:
      • not to misuse any INTELLECTUAL PROPERTY RIGHTS in the SERVICES (or in any product of the SERVICES);
      • not to cause or permit anything which may damage or endanger the INTELLECTUAL PROPERTY RIGHTS in the SERVICES  – or in any product of the SERVICES – or assist or allow others to do so; and
      • to indemnify THE COMPANY for any liability incurred by THE COMPANY to third parties for any use by the CLIENT of THE INTELLECTUAL PROPERTY RIGHTS in the SERVICES – or in any product of the SERVICES – otherwise than in accordance with this AGREEMENT.
    • THE COMPANY does not warrant that the functions of the SERVICES will meet any particular requirements or that their operation will be entirely error-free or that all defects are capable of correction or improvement. Except as set out in this AGREEMENT, all conditions, warranties and representations, expressed or implied by (A) statute, (B) common law or (C) otherwise, in relation to the SERVICES are excluded. In the absence of fraud, no oral or written information or advice given by THE COMPANY or its agents or licensees shall create a warranty or give rise to any other liability other than as is given in this AGREEMENT.
    • The CLIENT acknowledges that the operation of the SERVICES depends on SERVICES provided by internet connection operators and, by their nature, may from time to time be adversely affected by data traffic volumes, atmospheric conditions, causes of interference and may fail or require maintenance without notice. THE COMPANY does not warrant third party SERVICES.
    • Upon receipt of order an invoice will be issued to the CLIENT for the subscription plus any other charges due from the CLIENT to THE COMPANY. Payment is required within 30 days of the date of the invoice.
    • If the CLIENT fails to make any payment due to the COMPANY under the AGREEMENT by the due date for payment, then:
      • the CLIENT shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 8% a year above the Bank of England’s base rate from time to time, but at 8% a year for any period when that base rate is below 0%;
      • the COMPANY may suspend all SERVICES until payment has been made in full.
    • All amounts due under the AGREEMENT from the CLIENT to the COMPANY shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
    • All amounts payable by the CLIENT exclude amounts in respect of value added tax (hereinafter “VAT”), which the CLIENT shall additionally be liable to pay to the COMPANY at the prevailing rate (if applicable), subject to receipt of a valid VAT invoice.
    • THE COMPANY offers no refunds of subscriptions.
    • Should the SERVICE not be used for whatever reason, THE COMPANY shall not be responsible for this lack of use and no refund will be payable.
    • Subscription renewal invoices will be automatically sent to the CLIENT on or close to the expiry of the TERM.
    • The APP is provided to USERS free of charge.
    • Details of charges can be found on the appropriate sections of the WEBSITE.
    • THE COMPANY shall not be liable for any content or information created or inputted by the CLIENT.
    • Neither party is liable to the other party, whether for negligence, breach of contract, misrepresentation or otherwise, for:
      • loss or damage incurred by the other party as a result of third party claims;
      • loss of profit, goodwill, business opportunity or anticipated saving suffered by the other party; or
      • indirect or consequential loss or damage suffered by the other party.
    • Subject to clauses 10.4, the entire liability of THE COMPANY in aggregate in any 12 month period under or in connection with this AGREEMENT, whether for negligence, breach of contract, misrepresentation or otherwise, is limited to the total charges (excluding VAT) paid by the CLIENT to THE COMPANY in respect of the Services in the 12 month period preceding the date of the breach.
    • Neither party limits its liability with respect to any claim for death and/or personal injury caused by its negligence or for fraud or fraudulent misrepresentation or in any other circumstances where liability may not be limited under any applicable law.
    • Neither party shall be liable to the other in respect of any breach of this AGREEMENT caused by revocation or alteration of any licence, permission or authorisation governing the operation of the Services, or internet and telephone connections.
    • The invalidity, illegality or unenforceability of a provision of any clause of this AGREEMENT does not affect or impair the continuation in force of the remainder of the clauses of this AGREEMENT.
    • The CLIENT shall indemnify and keep indemnified THE COMPANY from and against all losses, costs (including legal and other professional costs and expenses), penalties, payments or liabilities whatsoever arising out of or in connection with:
      • any claim being made or defence raised against THE COMPANY by any third party where such a claim or defence is a direct or indirect result of any act or omission on the part of the CLIENT;
      • the CLIENT’s negligence, default or breach of the terms of this AGREEMENT;
      • a breach by the CLIENT of Data Protection Laws;
      • any fraud or attempted fraud by the CLIENT or any of the CLIENT’s employees or agents;
      • any loss of goodwill, business, or reputation suffered by THE COMPANY as a result of a CLIENT’s default or negligence; or
      • any CLIENT’s access or abuse of the MINOTRO ADMIN TOOLS.
    • Except as specifically provided in this AGREEMENT, the Website and its content are provided “as is” and THE COMPANY disclaims, and You waive, any warranties, express or implied, as to the client ability, fitness for a particular use or purpose, title, non-infringement or any other warranty, condition, guarantee, or representation related to the WEBSITE and its content and those arising by statute or otherwise in law or from a course of dealing or usage of trade.
    • the functions, materials and content of the WEBSITE are not warranted to be uninterrupted or without error, and THE COMPANY and its providers do not warrant the accuracy, currency or reliability of information on the WEBSITE.
    • You assume the entire risk and cost of repairs or corrections to Your hardware or software due to the use of the WEBSITE.
    • Your use of the WEBSITE is entirely at Your own risk.
    • THE COMPANY and the directors, officers, employees, licensors, agents or affiliates of THE COMPANT shall not be liable to You or to any third parties for any damage to Your computer from use of the WEBSITE or from any viruses, or for any direct, indirect or consequential loss or damage (including without limitation lost profits), whether based in contract, tort, strict liability or otherwise, which You may incur in connection with the use or non-performance of the WEBSITE, including without limitation loss of profits, loss of revenues, business interruption or other pecuniary loss even if THE COMPANY has been advised of the possibility of such damages or loss.
    • Notice of cancellation must be made in writing giving no less than 30 days written notice in advance of the expiry of the TERM.
    • Failure to provide the required notice will mean that the subscription for the following year(s) will be payable in full.
    • Upon cancellation any unused SERVICES will be lost and no refunds are payable.
    • Early cancellation will require the CLIENT’s full, immediate payment of any outstanding days, months, and years until the contract expiry date at the prevailing rate plus VAT (if applicable).
    • We may terminate this AGREEMENT at any time if You are in breach or we reasonably suspect that You are in breach of any of the terms of this AGREEMENT.
    • You warrant and represent that:
      • You shall abide by the terms of this AGREEMENT;
      • You are entitled to register for and use the SERVICE;
      • You will not take any action which would derogate THE COMPANY’s rights in and to their INTELLECTUAL PROPERTY RIGHTS or content;
      • You will not infringe the INTELLECTUAL PROPERTY RIGHTS of third parties when using the SERVICES;
      • You will not violate any laws in Your use of information on the WEBSITES;
      • You will not interfere in the business of THE COMPANY’s by posting information that violates the rules outlined above or by attempting to divert traffic from the WEBSITE; and
      • You shall indemnify and hold harmless and, at THE COMPANY’S request, defend THE COMPANY, its directors, officers, shareholders, employees, agents, affiliates and owners (each an “INDEMNIFIED PARTY”) from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses (including reasonable legal costs) arising out of any claim by any third party resulting from any breach of Your obligations, representations, warranties or covenants set forth in this AGREEMENT. You shall reimburse each INDEMNIFIED PARTY on demand for any costs, expenses and liabilities incurred by such INDEMNIFIED PARTY to which this indemnity relates.
    • The CLIENT warrants that it is solely responsible for the accuracy and management of its own information managements systems, and is responsible for ensuring the accuracy of information that it uploads into the APP, sends using the SERVICES, or providers to the COMPANY. The COMPANY shall not be held in any way liable for any error caused as result of reliance upon information provided by the CLIENT.
    • The WEBSITES may contain links to other websites. THE COMPANY does not endorse any other website and is not liable for any loss or damages related to the content, products or services available through those websites. If You have any problems or concerns regarding other websites, please contact the website owner directly
    • This AGREEMENT shall for all purposes be governed by and construed in accordance with the laws of England and Wales and You hereby submit to the exclusive jurisdiction of the courts of England and Wales.
    • These terms and conditions are severable. In the event that any provision of these terms and conditions is determined to be unenforceable or invalid, such determination shall not affect the validity and enforceability of any other remaining provisions.
    • The licence to use the WEBSITES granted in these terms and conditions shall terminate automatically without notice if You fail to comply with any of the provisions.
    • Save as expressly provided in this AGREEMENT the Contract (Rights of Third Parties) Act 1999 shall not apply.
    • This AGREEMENT is the entire understanding between us regarding Your access to, license and use of the WEBSITES and their content and supersedes any prior agreements, statements or representations with respect to the same. Nothing in this clause shall be construed as excluding liability for fraudulent misrepresentation.
    • The COMPANY shall have no liability to the CLIENT under this AGREEMENT if it is prevented from or delayed in performing its obligations under this AGREEMENT, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the COMPANY or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the CLIENT is notified of such an event and its expected duration.
    • No variation of this AGREEMENT shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
    • No failure or delay by a party to exercise any right or remedy provided under this AGREEMENT or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
    • Except as expressly provided in this AGREEMENT, the rights and remedies provided under this AGREEMENT are in addition to, and not exclusive of, any rights or remedies provided by law.
    • The CLIENT shall not, without the prior written consent of the COMPANY, assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this AGREEMENT.
    • The COMPANY may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under this AGREEMENT.
    • Nothing in this AGREEMENT is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).
    • Notices:
      • Any notice required to be given under this AGREEMENT shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded delivery post to the other party at its address set out in this AGREEMENT, or such other address as may have been notified by that party for such purposes, or sent by fax to the other party’s fax number as set out in this AGREEMENT.
      • A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it would have been delivered in the normal course of post. A notice sent by email shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender)

This will close in 0 seconds